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Sales engineering manager
Stripe | San Francisco, USA
At Stripe, managers grow teams and inspire them to do their best work. We’re looking for experienced managers to join us and help to build a capable and operationally excellent team of field engineers.
You will be responsible for managing part of Stripe’s nascent Field Engineering group, which comprises:
Partner Engineering; technical expertise applied to integrations with Stripe’s strategic partners.
Sales Engineering; technical expertise dedicated to Stripe’s most valuable customers, and prospective customers.
Support Engineering; technical expertise underpinning the foundation of Stripe: the operational ability to onboard developers spanning a broad range of competencies, technologies, and geographies.
As a manager of field-facing technologists, you’ll be expected to:
Support and inspire the team to do their best work.
Attract, recruit and retain the very best talent.
Set the team’s charter, direction, and priorities, while synthesizing input from business stakeholders.
Develop, refine, and optimize the team’s internal and external engagement model.
Remove friction and roadblocks from the team’s work.
Plan to a 12-month horizon.
We’re looking for someone who:
Has a track record of leading productive technical teams, and can attract great teammates.
Encourages a healthy work environment that’s both supportive and challenging.
Is excited to help technical staff develop new skills and advance in their careers.
Understands what makes teams successful and what role a manager can play in that process.
Is clear and persuasive in writing and in person.
Leads by example, by setting the right context, and by helping teammates do their best work.
Knows when to let a team work through problems and when to jump in to help.
Has at least a couple years of management experience.
Nice to haves:
Experience in a technical field-facing role.
Comfort and confidence in front of customers and partners
Experience building teams from the ground up.
Might be described as a tinkerer and technical generalist